Digital Services Expert (Engineering): September 2024 - January 2025
Department of Agriculture: FNS (Food Nutrition Service) - SNAP Technical Assistance Rapid Response
User interviews and desk research to find time saving opportunities when processing SNAP applications.
Identified opportunities to reduce processing time by 20% for SNAP re-applications and re-certifications.
Department of Education: FSA (Federal Student Aid) - FAFSA (Free Application for Federal Student Aid)
Root cause analysis across multiple vendors/teams for account creation bug affecting ~6% of signups.
Assisted FSA/FAFSA events in High Schools to capture debug data and user feedback.